DEAR PATIENT, WE ARE YOUR SPECIALISTS FOR ALL QUESTIONS AROUND THE BIGGEST ORGAN OF THE HUMAN BODY - YOUR SKIN.

To ensure that patients get the attention and treatment that they deserve an appointment is required. Only patients with appointments will get a consultation. The easiest way to schedule an appointment is directly via the homepage. Alternatively, you can also contact us by phone. If no appointments are available and you have an urgent problem, contact us by phone and we will try to treat your request as an emergency appointment.

A Wahlarzt is a registered doctor without a medical aid contract. After the appointment you will receive a bill, which you can pay in cash or by cash machine / credit card. After payment you submit the bill to your health insurance and receive a part of the amount as a refund. You will receive a refund minus the statutory co-pay. (This is usually 80% of the reimbursed health insurance rate – please note, this is not 80% of the actual amount paid). ​ For services that are not included in the catalogue of benefits of the health insurance funds, there is no reimbursement from the health insurance funds. If you have a private supplementary insurance, the balance is often paid by this insurance.

It is difficult to set a final price for the treatment in advance. Under Services there is a list of services and prices for consultation.

You have the possibility to settle the bill in cash or with a cash card. Visa and Mastercard are also accepted.

If you cannot keep your agreed appointment, we ask you to cancel it by e-mail to kontakt@derma-wien.at or by phone at +43 1 890 50 40 at least 24 hours before the appointment. We absolutely understand that appointments can be postponed. However, if you do not show up without a cancellation, we will charge you a cancellation fee of EUR 80. If this cancellation fee is not paid, it will  be passed on to a debt collection agency.

We don't do this to enrich ourselves. Unfortunately, several times a week we find that we have the booked time ready and then the patient does not show up for the appointment. It is our aim to keep our medical capacity available for our patients who really need us. It turns out that the solution via cancellation fees is the only effective one to prevent no-shows and thus waste of time.

Charitable causes are important to us. Therefore we donate the total of the cancellation fees to charitable institutions - above all the Austrian Cancer Aid, Children's Cancer Aid and Licht ins Dunkel.

In the first step, you submit the fee note to your public health insurance company (e.g. Österreichische Gesundheitskasse, SVS, BVAEB). In this way, you will be reimbursed the cash tariff minus the statutory deductible. If you have private supplementary insurance, submit the fee note to your private supplementary insurance together with the reimbursement notice from the public health insurance company. You will  be reimbursed, depending on your insurance plan. You can usually submit the invoices by post, online form or app. In our experience, submitting via app is now the easiest and fastest. If you have any questions, please do not hesitate to contact our reception team.